IT Operations and Business Continuity Manager at ACS
Barcelona Area, Spain
IT Operations and Business Continuity Manager at ACS
Barcelona Area, Spain
Results oriented IT manager with over 7 years of experience in implementing Business and HR tools and in managing IT infrastructure and operations teams for international IT and business process outsourcing companies. Focus on customer expectations, team organization, technical expertise and ability to innovate and adapt in challenging situations.
(Public Company; ACS; Information Technology and Services industry)
January 2005 — Present (5 years )
IT operations manager and business continuity manager on a program delivering HR BPO services to the European units of a global automotive company.
Manage HR tools operations and infrastructure teams
• Oversee the 5 sub-vendors supporting SAP, PeopleSoft and other HR Tools infrastructure.
• Organized a Service Desk acting as single-point of contact for all IT inqueries related to the HR services.
• Implemented a set of ITIL-based operational processes to support the various HR tools.
Business continuity and security officer:
• Responsible for the integrated business continuity plan covering all HR BPO services and associated sub-vendors.
• Oversee the Sarbanes & Oxley audit and IT security activities deployed on the site.
Position held in Barcelona, Spain.
Master , Industrial Design , 1996 — 1999
1993 — 1996