Technical Support Escalation Engineer
Madrid Area, Spain
- Current
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- Microsoft CRM Escalation Engineer at Microsoft Iberica
- Past
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- Microsoft CRM Escalation Engineer at Microsoft France
- CRM Escalation Engineer at Microsoft Corporation
- CRM Escalation Engineer at Microsoft Corporation
- Internet Server Support Engineer at Microsoft France
- Internet Explorer Support Engineer at Microsoft France
- Education
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- CCI Le Havre
- Université du Havre
- Recommended
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6 people have recommended Benjamin - Connections
-
67
connections
- Industry
- Computer Software
- Websites
Benjamin Lecoq’s Summary
I worked in various support teams at Microsoft France like; Internet Client, Internet Server, Internet Security and decided to move to the Microsoft Dynamics CRM support team still in support were i started as Escalation Engineers. I'm growing in my current role for several years now and already supported the 3 versions of the product.
Recently in moved to Microsoft Spain and continue the same job.
Benjamin Lecoq’s Specialties:
- Debugging VStudio, Windbg
- Development C# (mainly)
- Active Directory, IIS, SQL, Windows
Microsoft Dynamics™ CRM 4.0 Installation and Deployment
Microsoft Dynamics™ CRM 4.0 Customization and Configuration
Microsoft Certified Business Management Solutions Specialist
Microsoft Certified Systems Engineer
Microsoft Certified Professional + Internet
Benjamin Lecoq’s Experience
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Microsoft CRM Escalation Engineer
Microsoft Iberica
(Public Company; MSFT; Computer Software industry)
February 2008 — Present (1 year 11 months)
Supporting Microsoft CRM 3.0/4.0 for MS Partners.
I work in a European Escalation Virtual team to handle partners support requests managed by our support team who need upper level of expertise for critical problem resolution. One challenge of my work is to be able to provide high level quality of service and technical expertise as well as being able to manage political and very tense situations with partners and customers.
Also I'm in charge in my Job to detect and raise product defects to the Development team in the US when it applies. -
Microsoft CRM Escalation Engineer
Microsoft France
(Computer Software industry)
February 2004 — January 2008 (4 years )
Supporting Microsoft CRM 3.0/4.0 for MS Partners.
I work in a European Escalation Virtual team to handle partners support requests managed by our support team who need upper level of expertise for critical problem resolution. One challenge of my work is to be able to provide high level quality of service and technical expertise as well as being able to manage political and very tense situations with partners and customers.
Also I'm in charge in my Job to detect and raise product defects to the Development team in the US when it applies. -
CRM Escalation Engineer
Microsoft Corporation
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
2004 — 2007 (3 years )
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CRM Escalation Engineer
Microsoft Corporation
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
2004 — 2007 (3 years )
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Internet Server Support Engineer
Microsoft France
(Privately Held; 10,001 or more employees; MSFT; Computer Software industry)
January 2001 — January 2004 (3 years 1 month)
Support Microsoft Web Server and Proxy/Firewall technologies for Premier Customers.
- Internet Information Services
- Content Management Server
- Application Center
- Commerce Server
- Proxy and ISA Server -
Internet Explorer Support Engineer
Microsoft France
(Privately Held; 10,001 or more employees; MSFT; Computer Software industry)
August 2000 — January 2001 (6 months)
Support Microsoft Internet Client Software technologies for Premier Customers.
- Internet Explorer
- Windows Media Player
- Windows Messenger
Benjamin Lecoq’s Education
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CCI Le Havre
MCSE , Computer Networking and Administration , 1999 — 2000
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Université du Havre
Master , Chemistry & Connex Industry , 1997 — 1999
Benjamin Lecoq’s Contact Settings
Interested In:
- career opportunities
- reference requests
- getting back in touch
